Plus account billing problem devices

[PeteKnight]

@haywood

users that were given the bonus 5 extra TEMPLATES

I don’t believe users were given “bonus templates”. Some Beta testers and early adopters were given bonus devices, but not templates AFAIK

@haywood

I have used 15 templates. I have 13 now and the “Create a template” button has disappeared. Only button left is UPGRADE.

In January I had 14 templates and thought nothing of deleting one that I wasn’t using, that’s when I found out that you can delete templates but not get them back.

I believe that this is because the number of allowable templates was reduced for each type of subscription. Once this change was implemented then if you had more templates than the new allowable limit then they worked fine, but if you deleted one or more then you couldn’t create new ones if you were at or above the current upper limit for your subscription type.

@haywood

I don’t think your comment of “What makes you think that the template to device ratio is different for Pro users? If you’re a Pro user with 500 devices you still only have 50 templates…” helps.

It wasn’t meant to help you, it was meant to point-out to @jstobaugh that dumping money on a PRO or Business subscription wouldn’t actually make a significant difference to the number of available templates, and that in reality the ratio of devices to templates could be significantly lower than at present.

@haywood

With due respect to Oleksii I think he needs to escalate this to higher management.

It’s the funders and owners of Blynk that have made these decisions. They also read these topics. Escalation won’t achieve anything new as far as awareness is concerned.

@haywood

It doesn’t help that recently there was an announcement about the term template and device were supposedly rationalized but it’s no longer in the announcements.

I don’t believe that there was an announcement. I think you might be confusing that with an announcement about a reduction in the number of datastreams per template, or with this topic:

Number of available templates reduces

Hi, I just tried to create a new cloud template. After entering all information and hit DONE, the following message appeared. Tile Template limit reached At that point in time I had 4 templates created. Due to the fact that I didn’t need one of these templates any longer, I deleted it. My thought was that now I can create a new one. Unfortunately, that was not the case. Even after restarting the cloud app I failed creating a new template. Could you please let me know what I have to do in …

And therein lies the problem as far as I’m concerned, which is why I said this…

@PeteKnight

Don’t you think it would be better (and fairer) to existing users if Blynk announced these reductions in limits beforehand, and explain that if users currently have more than three templates then when they delete their extra ones they won’t be be able to re-add them?

Blynk are great at announcing positive changes, but tend to try to slip negative changes, such as reductions in limits, in under the radar, which isn’t really a customer-friendly approach and which tends to result in mistrust.

@haywood

From the picture of my billing how did I get 15 devices when you have just said you can have numerous device?. That doesn’t make sense if the limit as you say has always been 10

I don’t think anyone is saying that it’s always been 10, its just that it has now been reduced to 10 and you previously took advantage of that higher limit.

Pete.