I just tried to create a new cloud template.
After entering all information and hit DONE, the following message appeared.
Tile Template limit reached
At that point in time I had 4 templates created. Due to the fact that I didn’t need one of these templates any longer, I deleted it. My thought was that now I can create a new one.
Unfortunately, that was not the case. Even after restarting the cloud app I failed creating a new template.
Could you please let me know what I have to do in order to achieve at least the old status?
Additional information:
In the past I didn’t receive any notification that my account was modified or limited.
Due to the fact that I had some unspent credits as you moved to the new system, you compensated that money by providing some more features as the FREE plan offers by default. Do you still have that information linked to my account and is it still considered?
Hi, I’m not sure how I should read your last reply. Do you mean that everything is as it should be and the topic is worked and can be closed?
If that’s your understanding please read again my initial submission and comment on the questions which have not been answered so far.
Thanks
Hi Pete,
Thanks for taking over.
As I stated in my original post. Till this morning I had 4 templates! They could be created without any issues. That means that something or someone limited my account without any notice meanwhile. I hope you agree that this would be a no go.
Don’t you think it would be better (and fairer) to existing users if Blynk announced these reductions in limits beforehand, and explain that if users currently have more than three templates then when they delete their extra ones they won’t be be able to re-add them?
Blynk are great at announcing positive changes, but tend to try to slip negative changes, such as reductions in limits, in under the radar, which isn’t really a customer-friendly approach and which tends to result in mistrust.
Blynk can decide and put in place immediately – even with retrospective effect – new legally relevant terms and conditions without any notice to their users/customers.
If a user then changes something, it might happen that he will observe limitations that might destroy his overall system and there is no way back to keep at least what worked till a few minutes before.
that’s a start but I believe you need to do more than discussing this topic in the team. I strongly believe that this kind of behavior is not in accordance with German law.
Finally. What does this mean for me? Do I get back the missing template?
it’s a while ago, that I last commented the limitations you put in place per end of February.
As stated in my previous mails already, I’ m annoyed, carefully expressed.
For me and I believe for others as well, your business style and applied ethics is not acceptable.
In my opinion, the free plan is an alibi plan now. Even for hobby projects, it’s already useless in most cases. Therefore, I believe you try to get rid of all your customers using the FREE plan and press others in your expensive PLUS plan.
Money, money, money …
But who are the people affected by your changes:
That are the people who made Blynk the company you currently are.
These people tested (for free!) your software and gave feedback which you used to improve your product.
These people are very often pupils and/or students which don’t have the money to pay a high monthly fee even in periods where they don’t use BlynK.
But I’m quite sure that they will remember how you treated them, if they later will be in a role to decide who to partner with.
What I did in the meantime since my last post. I talked to several companies who use Blynk. I explained to them the risks they have to deal with while working with a company like you.
Proprietary software
relative small company
how to mitigate the risk in case you get bankrupt
changing plan contents were not always announced in the past
risk of substantial plan content changes. That might lead to a situation where companies might have to accept higher prices to keep their business alive.
announcement periods of less than a month are too short to react on for most businesses.
Finally, I can say that so far two companies decided to not go further with Blynk. For now, they will keep what they have with you but for the future they will use a different system.
I think that more companies start thinking now in a similar way after they experienced how you behaved recently.
It would be correct to use the word “users”, not “customers”. As a customer - is a paying user. And no, we are not getting rid of the Free users. Otherwise, we would just close a free tier.
The primary purpose of Free plan is platform exploration. This plan will continue to get optimized and can be subject to frequent changes. Users who are building projects that require reliable operation should consider subscribing to a paid plan - Plus for personal projects and PRO for commercial prototyping and development.