I would like to ask you for support regarding my subscription for a “Maker” plan.
Unfortunatelly the subscription ended due to missed payment because the credit card expired, whithout being made aware of it.
Only 2 days later, I proceed with the payment and subscription update, however, apparently the contract terms were changed to a lower number of devices permitted, and consequently some of my widgets were unenabled.
Given the fact that I have not been notified about the missed payment and taking into consideration my quick reaction and long time using your services, I would like you to apply previous plan conditions, it means, that you allow me to use the widget types I have been using recently (f.e. “Enhanced Gauge” type).
Thank you very much in advance for your consideration,
Best Regards,Angel Palacios.
Hello, good morning, thank you for answering me first of all. Yes it is exactly the same.
I have a project in a factory and I had several already made and presented with that configuration and having a pro subscription is expensive and I think that due to a two-day oversight my project has been ruined.
I think I have explained myself clearly, it is a humble project and it is starting.
I have been with the maker subscription since March 2022 and due to a small problem of two days they are directly giving me the delay.
And I think I have been quite careful with the answers, I think my problem is understood quite well, if you have read the first post Pete.
Please I need a solution for the problem and if this proposal goes well I will get a pro subscription but obviously I can’t ask for a pro because I have five devices.
And I believe that we are all human and can make a mistake.
The “Project in a factory” comment implies that it’s a business/commercial project.
The Blynk website outlines the purposes of each type of subscription…
My pint was that this sounds like a “Commercial Prototyping” type of project, so you should probably be using a Pro subscription anyway.
It’s obviously up to Blynk whether they reinstate your previous Maker permissions in this situation.
Pete, I am a worker who has proposed this project and it has been difficult for me to convince many people to continue,
because they are a little skeptical and my way of convincing them is to go little by little,
if I tell you now that you have to have a pro subscription, I won’t hesitate to ask if this moves forward.
They’ll throw it back on me and Blynk and I will all lose, because even though I don’t take anything, my pride will feel hurt, and I think everyone understands this aspect.
I am not asking for something unfair, simply that they restore the rights that I had acquired two days before…
Thanks for your help.
