Dear team
My client reported me that terminal widget is not visible to them from past 15 days. Unless I make them admin not even in staff role. Please look into the matter
Android app 1.14.5
Dear team
My client reported me that terminal widget is not visible to them from past 15 days. Unless I make them admin not even in staff role. Please look into the matter
Android app 1.14.5
Hello. Please clarify. Not visible where - on the device dashboard or in the widgets list? Also, what does it mean ānot visibleā? You donāt see the widget or you donāt see the data in it? Do you use isHidden
properties?
Widget itself is not visible to users. Iām not aware of āishiddenā property, niether used it.
Where is this widget set? In the device dashboard, or device info page?
If it is in device dashboard: Did you check the datastreams of the devices affected - they may have received the isHidden property, which is the only possible explanation for the widget being hidden in the dashboard with other widgets. You can check that in Console, go to the device, its datastreams - check the properties column.
If it is on the device info page: Check that page access roles in its settings.
Itās in Device info page, please share the exact role access setting name.
Iām not able to find out in Roles page.
open those page in developer mode
press on settings icon in topbar
tap on āWho can see this Pageā block in page settings screen
you need to allow user roles in both blocks in opened screen
That works thanks a lot