Power purchase failed

I recently bought 13,000 power through the iPhone, Apple confirmed the purchase but the credits did not increase in my Blynk account. According to Apple Support I followed the steps outlined in the article below to restore purchase within the app:


But I did not succeed.
Apple has recommended direct contact with Blynk. Here are the purchase information:

Lang_Country: pt_br

User Storefront: Brazil

Concern Type: iTunes Download Issue
Content Title: Pack of 13,000 Energy
Provider Name: Blynk Inc
Track IDs: []
Purchase Date: 2018-04-16 17:58:34 Etc / GMT
Purchase Device: iPhone
Comments: The item has not yet been downloaded in the application.
Thank you.

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Voce tem razão, já editei.
Muito obrigado.

Hello. Fixed manually for now.

Now the credits are correct.
Thank you.