Payment Error , I can't resubscribe

Issues and Errors
1

Hi :sunflower:
Last month, I subscribed to the PLUS plan, and I paid through my electronic wallet and created a virtual payment card, and the matter was completely successful.
but in this month my country governement " in Egypt " closes all ways to spend any dollars to buy anything from another country ,becuse some internal economy problems .
after many trys with many phisical cards to pay the ( Stripe payment app ) lock my invoice .

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and i trayed to mail you support or cancel and return to the same plan but with noting :disappointed_relieved:

Now i have a global charged master card added as payment method and ready to pay , but i cant with stripe invoice lock

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… thaks

2

Hello @Abdo_Yasser. Thanks for report. We need to investigate this issue.

Regards

1 Like
3

@Oleksii-QA Thank you, i will wait for you

4

Hi @Abdo_Yasser,

I successfully reset your subscription. Looks like the payment went through with no issue.
Happy Blynking.

1 Like
5

@Oleksii-QA @mariaShin
Thank you very much for your interest :sunflower::sunflower:

1 Like
6

@Oleksii-QA @mariaShin
what about my used datastream after your updates on plans ??
i have more 20 datastream :sweat_smile:

7

@Abdo_Yasser nothing changes for old users. You should have 80 datastreams

Regards

1 Like