No devices shown in account after update to 3.8.10

yourideasvi · July 10, 2025, 11:34pm

After updating to version 3.8.10 on IOS I can no longer see my devices.

My iOS devices running 3.8.9 is working fine.

Oleksii-QA · July 11, 2025, 6:21am

I can no longer see my devices.

What do you mean ? There are no devices in my devices page ? Or you can’t open device ?
Please describe the problem in detail and also add a screenshot.

yourideasvi · July 11, 2025, 10:35am

None of my devices are visible in my root organization or any sub organization on my Apple device after updating to 3.8.10. I can see all devices on my iPad, web console and my other iPhone. My second iPhone is still running app version 3.8.9.

I was first notified of the bug from one of my customers, so I updated my iPhone to confirm the bug on 3.8.10. After updating, no devices are visible.

yourideasvi · July 11, 2025, 10:57am

Even my developer templates are empty.

Oleksii-QA · July 11, 2025, 12:28pm

@yourideasvi thanks for explanation. I guess this issue will be fixed in next app version.

Eugene · July 11, 2025, 12:40pm

Thank you for the report. As a temporarily workaround relaunch the app after switching the organisation.

yourideasvi · July 12, 2025, 1:51am

Thank you Eugene, unfortunately this doesn’t work for users with multiple sub organizations. Ending the app will returns to the root org on relaunch. Is a timeline available for the new version of the app?

Thank you again for responding.

Eugene · July 14, 2025, 12:08pm

Hi @yourideasvi After switching organisation (including sub org) the app logs into that org after relaunching.

If this is not working for you, please send us logs (from within the app from About screen) so we can investigate.

Eugene · July 15, 2025, 10:37pm

Hi @yourideasvi

There is app update available in App Store. After update the app version in About screen should be 3.8.11 (0)

Please let us know if this doesn’t fix the issue. Thanks.