I can’t rename the device in the PLUS plan
How to change name? Thank you
open the device you want to rename and click on the 3 dots next to the device name and status.
I tried the way you instructed but still can’t change the name. Is there any other way?
Hi @luong5490,
You need to make the device name editable for the end user in the template settings metadata tab.
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Yes, I see. Fixed. Thank you so much!
I have one more issue to ask, which is the inability to reconfigure the device on the user. I could still do that before. Is there any way to solve this problem?
Hi @luong5490 ,
In order this option to be available, the user must have “Provision new devices” permission enabled.
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You can’t change the permissions with the Plus plan.
Are you able to give the user the Staff or Admin role?
Pete.
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I can’t change to Staff or Admin
I am using PLUS plan
What can i do ?
Okay, in that case there’s nothing you can do other than upgrade or provision the devices yourself.
Pete.
I don’t understand what is "provision the devices "?
I have transfer the device to user. But it can’t
Provisioning refers to changing the WiFi credentials.
Pete.
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I still don’t quite understand. Can you give me a picture to better understand the issue you mentioned?
Maybe you should read the documentation…
Pete.
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You need to add the user to the Admin group, then the the user can see the device.
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