I am being denied access to ticket support even though I have the PRO memebership

I am attempting to get in contact with support, which is a service that I have paid for, but I keep getting sent emails saying my ticket is basically being deleted due to a lack of PRO membership.

Is there any other way of reaching out?

Hello @alexoman99. I checked your subscription, and your plan is PRO 100 MONTHLY.

Support path in web consoleā€¦

support

If you send a support request as in the screenshot and you receive email as described, please provide screenshot from this email