Energy purchase not working!

I Purchased 5,000 energy. The money was effectively deducted from a ‘Google pay’ account but the 5,000 energy points are not available in my account.

I read similar posts within this community but do not see any clear solution to what seems to be a recurring problem !

Please help me with this issue !!

Thanks for your report,

What device model and android version are you using?

Already replied via email but copied it here also…

I use a Samsung Galaxy Note 10.1 tablet SM-P600. Android version 5.1.1

Thanks for your help

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I’m uploading a new build with some fixes for in-app purchases. It should be available tomorrow - please update us here will it help, if not - probably you can install beta build and send logs from it, so we can check from logs what’s happening on your device.

Is this update automatic or I need to take some specific action to get it ?

If so, please advise when that new build is available.

Thank you for your help.

If you have auto-update enabled - it will update automatically. If the update would not help - I will provide instructions on how to get logging enabled build. Thanks


I received and scanned a QR code from someone else in your org that solved my problem.

Thank you very much for your support.
My best regards, JP Roy

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