Disappearing historical data from the app

mmatus · March 30, 2018, 8:44am

It occasionaly happens that historical data in the mobile app (for example do not appear in the graph anymore) Do you know why this can happen?

Michal

Dmitriy · March 30, 2018, 10:23am

Maybe because your hardware doesn’t send any data at that period?

mmatus · March 30, 2018, 10:41am

so we are having incoming data for two months - visible also in graph and sudenly this data disappear and app keep showing only data from last minutes for for example two weeks (so we have new 2 weeks old history) and this disappears again … and after some time again …

Dmitriy · March 30, 2018, 10:58am

What scale do you use in graph? Do you use history graph or superchart?

mmatus · March 30, 2018, 12:45pm

Hi Dimitriy, we use superchart, it scales itselve.

Dmitriy · March 30, 2018, 1:01pm

I mean on what scales data missing (1m, 3m?).
Do you have any widgets on that pin where data is missing?
Do you use device tiles?

mmatus · March 30, 2018, 2:22pm

All history data (so on all scales)
no we do not have any widgets on that pin where data are missing.
I do not know if we use desvice tiles - probably not.

Dmitriy · March 30, 2018, 5:19pm

How is that? This is very important detail.

Do you use local server?

mmatus · March 31, 2018, 8:16am

So the graphs do not use device tiles but there is possibility to change device in the app so other data are showed.

Yes we use local server so far. Do you have any clue please?

Dmitriy · March 31, 2018, 12:20pm

@mmatus I need more info in order to help. You still didn’t answer me - do you have Device Tiles widget in your project? Is your SuperCahrt widget is within DeviceTiles widget?

You said data is missing on all scales. Please show screenshot with missing data and 1h screenshot.

mmatus · March 31, 2018, 3:06pm

Please find screenshots attached. How can I find out if we are using device tiles widget?

Dmitriy · March 31, 2018, 4:49pm

No need. I see that you are using it. I fixed bug related to DeviceTiles and missing history data. Now it should be fine. Please report in few days if data is still there.

mmatus · April 2, 2018, 6:11am

Hi Dmitriy, so if there were older historical data before they should appear back?

.m

Dmitriy · April 2, 2018, 9:08am

No. You need to generate new data. Tiles is the new widget and currently it is on the finish line of development so such issues are expected.

mmatus · April 2, 2018, 9:15am

Ok, and the same setup was there three months ago so can I connect the historical data to that ?

Dmitriy · April 2, 2018, 9:26am

Didn’t get it.

mmatus · April 2, 2018, 9:33am

sory, typo. If there are stored older data. Is it possible to show them in the same graph? (to connect them?)

Dmitriy · April 2, 2018, 10:10am

I think yes. If I understood you right.

mmatus · April 2, 2018, 10:17am

do I have to do something on local server?

mmatus · April 24, 2018, 8:45am

Dimitriy, I am sorry but it does stil do it. I Think it is because of this:

What do you think?

Michal