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Bought 5000 Energy, but energy did not increase in the app

#1

Hey there,
a few days ago, I purchased 5,000 energy on Blynk. Apple app store confirmed via email that the payment was successful, but my energy balance did not increase in the Blynk app. I restarted the app a few times, but no luck. Any ideas?

Thanks,
Dom

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#2

@Eugene

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#3

Please do the following:

  • Quit the Blynk app completely
  • Go to System Settings -> Blynk and enable, if needed, the “Enable logging” option
  • Launch the Blynk app
  • Go to About screen and send us the logs
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