Android App connecting error

Need Help With My Project
1

Hi

I can’t connect from my Application to blynk cloud
My hardware are connected normally but my app can’t connect.
I am in android Ver 1.13.2
Below is the trace to Blynk cloud

Screenshot_20160713-203443.png1080×1920 134 KB

And the error on my app i removed my email ID

Screenshot_20160713-204339.png1080×1920 47.9 KB

Is it a general problem or my ISP has an issue?

2

We don’t know what exactly causing issue. Still investigating. could you please tell us where are you geographically?

Also is your network interface uses IPv4 or IPv6?

3

I am now in Egypt, and my network only have access to IPv4, my App and Hardware was normal working before in Egypt in same location and isp

i also used to have my both App and hardware in saudi Arabia before.
And i already posted becore that i have issues with different versions of dashboard in Egypt and Saud Arabia

4

@Dmitriy @scropion86 @Costas Same problem with me from EGYPT.

5

Interesting. @scropion86 could you please try connect with IP

45.55.130.102

Just to exclude possible reason.

6

@Dmitriy the same result FAILED.

13718111_10208025321525686_955810788_o.jpg720×1280 36.2 KB

13717936_10208025357166577_1614541973_o.jpg720×1280 49.3 KB

7

@Dmitriy no not working even when connecting using IP as local server but i can access the restfull APi normally.
Strange case :expressionless:

Edit : using VPN i can connect normally but the case now is my hardware is connecting to a server i guess in Milano and my App is accessing US server so no connectivity between both!!:grimacing:

8

I have tried connecting using 2 different ISP same results, and the strange is my Hardware is connected normally!.
any workaround??

9

@JohnNassiem is that ios screenshots?

10

@scropion86 we don’t yet exactly reason. So only workaround would be local server.

11

@Dmitriy yes , and its the same for Android :slight_smile:

12

Guys, could you try to use this build and write does it helps with connection issue: https://www.dropbox.com/s/vvcgeylchz2nm3u/main_app-release-gmsprovideroff.apk?dl=0

I’m not sure could it help - we just investigating this issue

13

Same results as the latest release on Play store unfortunately

14

@Dmitriy Now the app working normally!, did you make any changes?

15

@scropion86 no, zero changes from our side.

16

Now it looks like a serious issue as also my hardware is keep disconnecting and reconnecting , and it’s not a Power issue as the board did not reset it just reconnecting continuously to the servers and the log is showing below in serial monitor

[66632] Ready (ping: 4ms). [82185] Connecting to blynk-cloud.com:8442 [83939] Ready (ping: 1ms). [99449] Connecting to blynk-cloud.com:8442 [101659] Ready (ping: 2ms). [117854] Connecting to blynk-cloud.com:8442 [121647] Ready (ping: 1ms). [138576] Connecting to blynk-cloud.com:8442 [141486] Ready (ping: 2ms). [169248] Connecting to blynk-cloud.com:8442 [172101] Ready (ping: 1ms). [195705] Connecting to blynk-cloud.com:8442 [197972] Ready (ping: 1ms). [214239] Connecting to blynk-cloud.com:8442 [217888] Ready (ping: 8ms). [234621] Connecting to blynk-cloud.com:8442 [237944] Ready (ping: 2ms). [254441] Connecting to blynk-cloud.com:8442 [258021] Ready (ping: 3ms).