While attempting to enable an existing template in a sub organization so sub organization users can access the device, i noticed the edit button is not available to the top right of the web page. I am unable to share access of an existing template with users in the sub organization. Using google chrome and edge
While templates are visible in sub-organizations, they can only be edited in your root organization, if you have developer account and permissions.
Pavel, I’m not attempting to edit the template. I am trying to provide access to user in the sub organization. The template was built in my root organization.
I receive this error when trying to transfer. “Can’t transfer device. Target Organization doesn’t have such Product.”
Hello @yourideasvi. I believe this is due to a change due to the removal of the ability to apply a template to a sub-organization. Currently, the newly created template is automatically applied to the sub-organization.
I think this device was created from old template. And maybe in past you delete this template from this sub-org.
My point - you need to create a new template or duplicate an existing one in you main org.
The organization was created before the change so the templates were not automatically applied to the sub organization.
The devices were already online and difficult to physically access. Adding a new template would’ve required me to physically go to site to download the new firmware with new template info. To fix this I created a new organization where the templates were automatically assigned, then migrated the members to the new organization.