You have reached the max number of Metafields you can create

Need Help With My Project
1

Free Plan with 8 Metadata entries. Documentation indicates max of 10 entries. Can’t save any changes.

Tried another template with 6 entries (contact was the extra) with the same error. Removed the contact entry and now able to save without error popup. Appears that the limit is 5 with no capability to add any new entries.

Is this the expected action?

Thanks in advance

2

Hello @jacko , current Metafields limit for FREE plan is 5. It is correct. Documentation under update, we will change the documentation.

Or your plan is PLUS? For PLUS limit is 10.

Regards

3

Ouch! This was working at 8 in May and now un-expectedly is changed. Was there any notices posted of this change that i may have missed?

There are 5 default entries created, can any of those be deleted so a “contact” entry could be added? For instance a free user cannot use “location” metadata.

This particular user is using the free plan.

4

It was 10 limit before.

Perhaps not all changes on the free plan were notified

Need to delete some metafiles. Count should be max 5. After that, user can save template.

5

With 5 metadata fields, the only field that can be deleted is timezone. And I suspect that field is quite important to maintain event timing and logs.

The ability to delete “Location” or “Hotspot Name” would be preferred.

6

What information are you trying to store in these custom metadata fields?
Wouldn’t it be better to use a datastream?

Pete.

7

Not as a switch or contact closure but as copied from metadata documentation…

“Contact – field name examples: “Contact Person”, “Representative”, etc… Un/mark checkboxes below to activate those fields.”

Then in Event notification, a contact person could receive a weekly email for instance.

8

If you explained more about exactly what sort of information you’re wanting to send every week then we might be able to suggest workarounds.

Pete.

9

Agree. For the new product there are only 3 default metafields: “Device Name”, “Device Owner” and “Hotspot Name”. So on free plan you can add 2 more. Unfortunatelly, in the old products fields were created with “non remove” flag, so the users can’t remove them.

So if your product is not complex, I would recommend to recreate it.

10

Thanks Dmitriy, that is a workable solution.

Appreciate the feedback.