Blynk energy not showing up after successful in-app purchase

Issues and Errors
1

I purchased the x13,000 energy pack via the android in-app purchase and confirmed it charged me through google play store, however the energy has not been added to my account. Please help.

my email address is chandantaki@gmail.com
date of purchase is 26 July 2019

2

How many times have you restarted the phone and app. Also try logging out of the app. Mine has always come up after a bit of fooling around.